Refund & Return Policy – Sleep & Style

At Sleep & Style, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, our Refund & Return Policy explains how you can return items and request a refund. Our goal is to make the process smooth, fair, and hassle-free while ensuring the highest standards of hygiene and quality for our home textiles.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

Products must be unused, unwashed, and in their original packaging.
All tags, labels, and accessories must be intact.
Returns must be requested within 14 days of receiving your order.
Certain items such as customized or personalized products are non-returnable unless defective or damaged.

We inspect all returned items to ensure they meet these conditions before processing a refund.

How to Request a Return

To initiate a return, please contact our Customer Support team at [email protected] with your order number and details about the product you wish to return. Our team will guide you through the return process, including packaging instructions and the return shipping address.

Refund Process

Once we receive and inspect your returned items, we will notify you by email regarding the approval or rejection of your refund. Approved refunds will be processed using the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchange Policy

Currently, Sleep & Style does not offer direct exchanges. If you wish to exchange an item, please return the original product following the return procedure and place a new order for the desired item.

Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately within 7 days of delivery. We will provide instructions for returning the item and ensure that a replacement or full refund is issued promptly. Your satisfaction and comfort are our top priorities, and we handle such cases with care and urgency.

Shipping Costs for Returns

For returns due to reasons other than defective or damaged products, the customer is responsible for return shipping costs. For returns due to defective, damaged, or incorrect items, Sleep & Style will cover the shipping costs. We recommend using a tracked shipping service to ensure that your return reaches us safely.

Cancellation Policy

Orders can be cancelled within 24 hours of placing the order, provided they have not been processed for shipping. To cancel an order, please contact our Customer Support team as soon as possible.

Important Notes

Returned items must comply with hygiene and safety standards; items showing signs of use may be rejected.
Refunds are issued only for products purchased directly from Sleep & Style; items purchased through third-party platforms may be subject to their return policies.
Sleep & Style reserves the right to update this Refund & Return Policy at any time. Any updates will be reflected on this page with the “last updated” date.

We strive to make your shopping experience as pleasant and worry-free as possible. Your comfort and satisfaction with our high-quality bedding and home textiles are our highest priorities.

Last updated: September 16, 2025